Privacy Policy

Last updated: 22 July 2026

MIRO Logistics Group Ltd ("MIRO", "we", "us", "our") is committed to handling your personal data responsibly. This policy explains what data we collect, why we collect it, how we use it, and the choices and rights you have.

Who We Are

MIRO Logistics Group Ltd operates from Leeds, West Yorkshire, and provides Same Day Courier, Removals and Managed Storage services across the UK. You can contact us about privacy matters on 07393 207202.

What Information We Collect

Depending on how you use our services, we may collect:

• Your name, contact details (email, phone number) and billing address.
• Business or trading details, where you book as a business.
• Booking details, including collection and delivery addresses, item and inventory information, dates and access notes.
• Payment references (we do not store full card numbers — payment card details are handled by our payment provider).
• Communications with us, including calls, emails and messages.
• Photographs, delivery confirmations and driver notes relevant to your booking.
• Technical information such as IP address and device information where this is collected as part of using our website or services.

How We Use Your Information

We use your information to:

• Provide and manage your quote, booking, storage account or claim.
• Take payment and manage refunds.
• Communicate with you about your booking, including delays, confirmations and updates.
• Meet our legal, tax, accounting and insurance obligations.
• Investigate and respond to claims, complaints and disputes.
• Improve our services and, where you have agreed, send you marketing communications.

Marketing consent is always separate from, and optional to, using our services.

Who We Share Information With

We may share relevant information with:

• Vetted subcontracted drivers and providers who help fulfil your booking.
• Our payment provider, for processing card payments and refunds.
• Insurers or brokers, where relevant to a claim or policy requirement.
• Professional advisers, regulators or authorities, where we are legally required to.

We do not sell your personal data. Where a service provider processes data outside the UK, we take reasonable steps to make sure it is handled with an appropriate level of protection.

How Long We Keep Your Information

We keep personal data for as long as necessary for the purpose it was collected, including to perform our contract with you, meet legal, tax, accounting, insurance and regulatory obligations, and to establish, exercise or defend legal claims. Where information relates to an active claim, complaint, dispute or legal matter, we may retain it for longer while that matter is ongoing. We do not keep personal data indefinitely "just in case" — we maintain a retention schedule and review data periodically for deletion or anonymisation once it is no longer needed.

Your Rights

Depending on the law that applies to you, you may have rights to:

• Ask for a copy of the personal data we hold about you.
• Ask us to correct inaccurate data.
• Ask us to delete data we no longer need to keep.
• Object to certain uses of your data, including direct marketing.
• Withdraw consent where we rely on consent, without affecting anything already done.
• Complain to the Information Commissioner's Office (ICO) or your relevant data protection authority.

Some of these rights are subject to exceptions — for example, we may need to keep certain records to meet a legal, tax or insurance obligation, or to deal with an active claim.

To exercise any of these rights, contact us on 07393 207202.

Security

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss or misuse, including restricting access to payment and sensitive records to authorised staff.

Changes to This Policy

We may update this policy from time to time. The current version, and its date, will always be published on this page.